1.Triggers daily at configured time
Integrate Schedule by Zapier and automation scheduling tools to trigger the daily workflow for exporting ticket conversations.
Create daily ticket conversation rows for analysis and reporting
Automatically monitor daily ticket conversation exports across Freshdesk and Google Sheets. Create and update rows when conversations are fetched on schedule—so you can analyze trends, audit context, and track response timing without manual reporting.
How this automation builds conversation insights for support reporting
When daily conversation exports are handled manually, reporting gaps and stale context slow analysis. This automation monitors scheduled triggers, searches tickets, fetches conversations, and creates rows in Google Sheets—so your team can analyze history at once.—without manual reconciliation.
Schedule by Zapieror swap with your favorite app
2.Searches tickets in support group
Integrate Freshdesk and support ticketing tools to search tickets for the configured support group and return ticket IDs.
Freshdeskor swap with your favorite app
3.Loops over each ticket
Integrate Looping by Zapier and workflow looping tools to iterate through the returned ticket list for per ticket processing.
Looping by Zapieror swap with your favorite app
4.Gets conversations for ticket
Integrate Freshdesk and conversation retrieval tools to fetch conversations for the current ticket ID and return message details.
5.Creates spreadsheet row per conversation
Integrate Google Sheets and reporting tables to append a new row with ticket, conversation, sender, and category fields.
Google Sheetsor swap with your favorite app
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