1.Monitor tasks status to Complete
Integrate ClickUp and task tracking tools to detect when a task is updated to Complete in your configured workspace or list.
Update closed IT tickets with original SLA creation date
Automatically monitor IT task status changes across ClickUp workspaces. Update SLA date fields when a task status becomes Complete, a task completes in ClickUp, or a task transitions to Completeβso you can preserve SLA timestamps, update custom SLA fields, and protect reporting accuracy without manual data cleanup.
How this automation preserves your SLA reporting dates
When tasks reach Complete, missing original timestamps can break SLA reporting and trigger manual cleanup. This automation monitors task status changes and filters qualifying records and updates SLA date fieldsβso your team can keep accurate SLA reporting timestamps.
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2.Continue only qualifying records
Integrate Filter by Zapier and workflow rules to confirm status is Complete and task belongs to your support list before updates.
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3.Update task SLA date and time
Integrate ClickUp and SLA custom field mappings to update the SLA date and time custom fields from the original creation timestamp.
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Step 1
Connect your tools
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Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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