1.Detect late card status
Integrate Pipefy and workflow automation to detect card becomes late events for SLA follow-up tagging.
Tag long-running support tickets for 21-day follow-up reminders
Automatically tag related Zendesk tickets from Pipefy cards marked late across support ops tools. Waits through the 21-day SLA window β so you can add a follow-up tag, confirm phase eligibility, and align coordinator outreach without manual ticket chasing.
How this automation tags tickets for 21-day follow-ups
When Pipefy cards become late, manual outreach planning can miss the 21-day follow-up window. This automation delays for a business-day schedule, validates the card phase, and adds a follow-up tag in Zendeskβso your team can coordinate outreach on time.
Pipefyor swap with your favorite app
2.Wait 19 days from lateness
Integrate Delay by Zapier and scheduling tools to delay for 19 days after the card timestamp for SLA timing.
Delay by Zapieror swap with your favorite app
3.Compute next business weekday
Integrate Formatter by Zapier and date logic to calculate the next business weekday for an 8:00 AM reminder.
Formatter by Zapieror swap with your favorite app
4.Delay until 8:00 AM weekday
Integrate Delay by Zapier and business calendars to delay until the next business weekday at 8:00 AM.
5.Find qualifying card phase
Integrate Pipefy and board lookup tools to find card records, map title fields, and validate eligibility by phase.
6.Add follow-up tag to ticket
Integrate Zendesk and ticket tagging to match the extracted ticket reference and add the configured follow-up tag.
Zendeskor swap with your favorite app
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