1.Runs on a weekday schedule
Integrate Schedule by Zapier and automation tools to start a weekday SLA breach sweep automatically.
Send weekday SLA breach alerts to assigned engineers
Automatically run weekday SLA breach sweeps across Jira Software Cloud and Slack. Get instant alerts when SLA thresholds are reached, issues become overdue, or breach candidates are detectedβso you can remind engineers and message reporters without manual triage follow-up.
How this automation accelerates SLA breach triage
When Every weekday at 3:00 PM, SLA breaches can linger and triage can slow down. This automation finds overdue issues, resolves Slack recipients, and sends direct message remindersβso your team can respond faster.
Schedule by Zapieror swap with your favorite app
2.Finds issues past SLA
Integrate Jira Software Cloud and ticket filter tools to return issues that are past SLA thresholds.
Jira Software Cloudor swap with your favorite app
3.Loops each returned issue
Integrate Looping by Zapier and automation logic tools to loop issue keys and ownership contact fields.
Looping by Zapieror swap with your favorite app
4.Finds Slack user by email
Integrate Slack and user lookup tools to match assignee email to a Slack user ID.
Slackor swap with your favorite app
5.Sends direct message reminder
Integrate Slack and chat notification tools to send prioritized DM reminders or a reporter fallback.
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Explore all SLA management automations
Protect response targets with automated deadline tracking, breach alerts, and escalation routing
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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