1.Surfaces new premium tickets in view
Integrate Zendesk and ticketing views to detect premium tickets in a configured view for central SLA monitoring.
Send premium ticket 3-hour open alert to team
Automatically monitor premium-tier Zendesk tickets in configured views across Slack channels. Post a 3-hour open alert when ticket age crosses the threshold, assignees go offline, or tickets stay unassignedβso you can reassign quickly, resume work, and avoid duplicate alerts without manual triage.
How this automation escalates SLA breach alerts
When premium tickets stay open past the SLA window, delays can stall customers and overload on-call coverage. This automation watches ticket age, sends Slack alerts, and records a Zendesk noteβso your team can act immediately.
Zendeskor swap with your favorite app
2.Sends channel alert message
Integrate Slack and team notifications to post the ticket summary with elapsed time and a checklist for fast response.
Slackor swap with your favorite app
3.Adds internal note for dedupe
Integrate Zendesk and ticket metadata to add a private note or internal tag that prevents duplicate alerts.
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