1.Runs daily at 9:00 AM
Integrate Schedule by Zapier and workflow scheduling to trigger the daily stale ticket search.
Send daily stale ticket report to team channel
Automatically check for stale support tickets across Zapier Tables and Microsoft Teams on a daily schedule. Send a daily digest to your team channel when tickets go unupdated for over 24 hours or statuses qualifyβso you can review, flag, and post updates without manual reporting.
How this automation protects SLA coverage
When a ticket goes unupdated for over 24 hours, SLA risk grows and morning review gets delayed. This automation finds stale tickets in Zapier Tables, filters qualifying records, and posts a Teams digest so your team can act fasterβwithout manual reporting.
Schedule by Zapieror swap with your favorite app
2.Finds matching stale tickets
Integrate Zapier Tables and database search to retrieve ticket ID, subject, status, hours since update, and created date.
Zapier Tablesor swap with your favorite app
3.Filters records over 24 hours
Integrate Filter by Zapier and rule logic to continue only for records with hours since last update over 24 and active statuses.
Filter by Zapieror swap with your favorite app
4.Sends stale ticket digest
Integrate Microsoft Teams and message templates to post a plain text channel update mapped with ticket details.
Microsoft Teamsor swap with your favorite app
5.Updates review marker or timestamp
Integrate Zapier Tables and record updates to write a review flag or last notified timestamp for auditability.
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Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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