1.Monitor new email
Integrate Gmail and email capture tools to trigger on new inbound messages and extract sender, subject, timestamp, and body.
Send urgent email alerts for incoming support requests
Automatically monitor new inbound support messages across Gmail. Get urgent email alerts when urgent priority keywords appear, medium priority keywords match, or message text includes urgentβso you can escalate, acknowledge, and keep customers informed without manual triage.
How this automation escalates urgent support requests
When urgent emails arrive, delays can cause missed SLAs and frustrated customers. This automation monitors new Gmail messages, filters urgent and medium priorities, then sends escalation alerts and acknowledgement emailsβso your team can respond faster.
Gmailor swap with your favorite app
2.Check urgent keywords
Integrate Filter by Zapier and routing rules to continue only when email body contains high-priority keywords.
Filter by Zapieror swap with your favorite app
3.Send escalation email
Integrate Gmail and email routing to send an alert to the configured escalation inbox and include sender and message details.
4.Check medium keywords
Integrate Filter by Zapier and routing rules to continue only for medium-priority keyword matches.
5.Send acknowledgement email
Integrate Gmail and email templates to send an acknowledgement back to the requester or configured address.
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Resolve urgent support issues faster with automated escalation routing, stakeholder alerts, and priority tracking
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Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
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