1.Captures new mention context
Integrate Slack and messaging context tools to capture mention events and map fields to alert body and context URL.
Send urgent channel mentions as text escalation alerts
Automatically capture new mention events across Slack. Get instant text escalation alerts when mentions arrive, repeat mentions occur, or flagged keywords appearβso you can create alert records, post intake payloads, and send SMS without manual escalation.
How this automation escalates your on-call alerts
When urgent Slack mentions keep landing in chats, delayed responses increase outage impact. This automation captures mention context, filters noise, and sends SMS escalation textsβso your team can act immediately with full details.
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2.Filters qualifying mentions
Integrate Filter by Zapier and rulesets to continue only for qualifying mentions to reduce noise in escalation alerts.
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3.Posts intake alert payload
Integrate Webhooks by Zapier and form payloads to post alert details to your external intake endpoint for record keeping.
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4.Sends SMS escalation texts
Integrate SMS by Zapier and notification routing to send alert body and context URL to your on-call number.
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