1.Monitors incident intake ticket
Integrate Zendesk and ticket views to detect a new incident intake ticket in context to start incident follow-up.
Create urgent ticket when incident form missing after 96h
Automatically monitor new incident tickets in your configured incident intake view across Zendesk and Zapier. Create urgent follow-up tickets when incident intake tickets appear, escalation window passes, or submission indicator tags are missingβso you can triage faster, assign risk follow-ups, and notify internal owners without manual ticket triage.
How this automation creates urgent follow-up tickets
When a new ticket appears in your incident intake view, missing incident forms can delay critical response. This automation filters qualifying subjects and waits 96 hours, then re checks submission and creates a prioritized follow upβso your team can close the gap fast.
Zendeskor swap with your favorite app
2.Filters tickets by subject
Integrate Filter by Zapier and automation rules to continue only for configured incident report subjects to limit scope.
Filter by Zapieror swap with your favorite app
3.Waits 96 hours for escalation
Integrate Delay by Zapier and timing controls to pause the flow for 96 hours to allow the escalation window.
Delay by Zapieror swap with your favorite app
4.Finds the original ticket
Integrate Zendesk and ticket search to retrieve current tags and status to confirm escalation progress.
5.Checks whether form was submitted
Integrate Filter by Zapier and tag conditions to continue only when the form submitted indicator is absent to gate follow-up.
6.Creates an urgent internal follow-up
Integrate Zendesk and incident follow-up workflows to create a prioritized internal follow-up ticket to escalate missing forms.
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