1.Monitor new ticket in configured view
Integrate Zendesk and ticket fields to capture the new ticket subject and latest comment body for issue creation.
Create engineering issues from new support tickets instantly
Automatically monitor new ticket arrivals across Zendesk and route them into Jira Software Cloud with Zapier Tables mappings. Create and update engineering and ticket records when new Zendesk tickets land in your configured viewβso you can open issues, link traceability, and keep work visible without manual routing.
How this automation creates traceable engineering issues
When new tickets land in your Zendesk view, delays can slow engineering triage and hide context. This automation captures ticket details, looks up the mapping, creates Jira issues, and updates the original ticketβso your team sees bug context instantly.
Zendeskor swap with your favorite app
2.Find mapping record by assignee
Integrate Zapier Tables to look up assignee mappings and return the mapped reporter or fallback contact.
Zapier Tablesor swap with your favorite app
3.Create Jira issue from ticket
Integrate Jira Software Cloud to create an issue with mapped reporter details, labels, and description from the ticket.
Jira Software Cloudor swap with your favorite app
4.Update ticket with issue key
Integrate Zendesk to post an internal comment and populate the configured ticket field with the created issue key.
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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