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Send welcome email and SMS after customer purchase

Automatically start a sub-zap for order payload across Zapier Manager, Sub-Zap by Zapier, Brevo, Onoff Business, and Google Sheets. Get instant confirmations and relaunch tracking when order payload arrives or order reference matches or customer identifiers are receivedβ€”so you can send email, send SMS, and log events without manual follow-ups.

How this automation sends welcome messages at the right time

When an order payload arrives, manual outreach delays can miss the welcome moment and leave relaunch tracking incomplete. This automation routes the right sub-workflow, sends email and SMS, and records each processed eventβ€”so your team can scale onboarding without chasing details.

  1. 1.Starts a sub-zap from order payload

    Integrate Sub-Zap by Zapier and automation triggers to start a sub-zap for order payload inputs to route downstream processing.

    Sub-Zap by Zapieror swap with your favorite app
  2. 2.Finds the matching follow-up zap

    Integrate Zapier Manager and workflow search tools to find a matching follow-up automation to select the correct sub-workflow.

    Zapier Manageror swap with your favorite app
  3. 3.Calls the correct sub-zap

    Integrate Sub-Zap by Zapier and field mapping to call a sub-zap to pass order reference fields and customer identifiers.

    Sub-Zap by Zapieror swap with your favorite app
  4. 4.Sends the transactional email

    Integrate Brevo and email templates to send a transactional email to deliver configured subject and sender to the customer.

    Brevoor swap with your favorite app
  5. 5.Sends the personalized SMS

    Integrate Onoff Business and SMS templates to send a message to the target phone only when a phone number is present.

    Onoff Businessor swap with your favorite app
  6. 6.Creates relaunch tracking row

    Integrate Google Sheets and reporting tables to create a spreadsheet row to log processed order events for relaunch tracking.

    Google Sheetsor swap with your favorite app

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Calendly
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Lyft
Webflow
Canva
Sysco
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Getaround
Grammarly
HelloFresh
Lululemon
Barry's
Hopper
Casper
Hudl
Miro
The New York Times
Ruggable
Calendly
Okta
Zendesk
Dropbox
Asana
Allstate
Airbnb
ActiveCampaign
Lyft
Webflow
Canva
Sysco
LA Clippers
Getaround
Grammarly
HelloFresh
Lululemon
Barry's
Hopper
Casper
Hudl
Miro
The New York Times
Ruggable

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  1. Step 1

    Connect your tools

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  2. Step 2

    Define the trigger

    Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.

  3. Step 3

    Automate and measure

    Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.

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