1.Catch Hook merchant webhook
Integrate Webhooks by Zapier, payload mapping, and contact extraction to route the event to the right merchant and email.
Send onboarding and exit emails to new merchants
Automatically catch merchant install and uninstall webhooks across Zapier and customer tools. Send onboarding emails on install or exit and survey emails on uninstall, and post Slack alerts so your team can act fast without manual follow-up.
How this automation accelerates onboarding responses for new merchants
When merchant install and uninstall webhooks arrive, delays can leave new merchants uncontacted. This automation catches the webhook payload, posts Slack alerts, waits briefly, and sends the correct welcome or exit emailβso your team can respond instantly.
Webhooks by Zapieror swap with your favorite app
2.Send Channel Message alert
Integrate Slack, team channel tools, and message formatting to post an alert with shop details and a record link.
Slackor swap with your favorite app
3.Delay For brief pause
Integrate Delay by Zapier, timing control, and duplicate reduction tools to wait 3 minutes before outreach.
Delay by Zapieror swap with your favorite app
4.Send Email onboarding or exit
Integrate Gmail, email templating, and form field mapping to send welcome on install and exit emails on uninstall.
Gmailor swap with your favorite app
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Explore all customer welcome sequences automations
Launch stronger customer onboarding with automated welcome emails, customer routing, and follow-up triggers
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
See how teams are automating with Zapier (and loving it!)
Without Zapier, we would have needed well over 100 employees today just to do what we're doing. We would have been out of business by now.
David Laderberg, VP of Sales
Without having automation, we would have to at least be double our size. Doubling is a bit of a euphemism β I think we would have died or fallen back into oblivion.
Marcelo Lebre, Co-Founder
Zapier helps us close far above 50% more deals than we would without it. It is a key element of our overall strategy and, therefore, of our sales pitch.
Raphael Bochner, Founder and CIO
Zapier gives us unlimited flexibility and creativity. With Zapier, you're like an artist with a blank canvas. I don't know what we'd do without it.
Rishi Shah, CEO and Co-Founder
We don't just want to patch holes; we want to build scalable, future-proof systems. Zapier is helping us do that.
Allen Lai, Head of Customer Experience
We've been able to scale our operations while staying lean. Zapier lets us do more without needing more people.
Jacob Sirrs, Marketing Operations Specialist
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