1.Catches CSAT webhook payload
Integrate Webhooks by Zapier and webhook handling tools to catch incoming CSAT payloads and start processing qualifying responses.
Update support user records with CSAT survey details
Automatically monitor CSAT survey payloads across Webhooks by Zapier, Google Sheets, and Zendesk. Update Zendesk user records when campaign id matches, ratings are present, or ticket references are includedβso you can capture ratings, comments, and survey dates without manual reporting.
How this automation keeps CSAT user records accurate
When qualifying CSAT responses arrive via webhooks, delays can leave user profiles out of date and slow follow up. This automation parses survey tags, enriches contact context in Google Sheets, and updates Zendesk user recordsβso your team acts on fresh CSAT signals.
Webhooks by Zapieror swap with your favorite app
2.Filters by campaign id
Integrate Filter by Zapier to continue only for webhook payloads that match your configured campaign id and criteria.
Filter by Zapieror swap with your favorite app
3.Parses tags into fields
Integrate Formatter by Zapier and data parsing tools to convert tag line items into discrete values and extract ticket details.
Formatter by Zapieror swap with your favorite app
4.Looks up spreadsheet row
Integrate Google Sheets and lookup tools to find supplemental context by contact email and enrich the user profile.
Google Sheetsor swap with your favorite app
5.Finds user and updates profile
Integrate Zendesk and customer support platforms to search by email and update CSAT rating, comment, ticket reference, and date.
Zendeskor swap with your favorite app
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Explore all CSAT & NPS survey management automations
Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
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