1.Triggers on NPS tag
Integrate Intercom and customer feedback capture tools to capture the NPS tag details and pass score and comments for review.
Update CRM contact and log NPS response from in-app survey
Automatically capture an NPS tag when Intercom users get tagged across Intercom and Salesforce. Automatically create and update contact NPS fields, log an audit row, and notify your team when scores and comments arriveβso you can respond to feedback without manual reporting.
How this automation accelerates NPS follow-up
When an NPS tag comes into Intercom, delayed updates can cause missed follow-up and inconsistent reporting. This automation captures the tag, updates your Salesforce contact, logs the response in Google Sheets, and notifies your teamβso your team can act faster on feedback.
Intercomor swap with your favorite app
2.Formats name and timestamp
Integrate Formatter by Zapier and data transformation tools to split full name and format the timestamp for logging.
Formatter by Zapieror swap with your favorite app
3.Finds and updates contact
Integrate Salesforce and crm enrichment workflows to find a contact by email and map NPS score and last NPS date.
Salesforceor swap with your favorite app
4.Adds NPS audit row
Integrate Google Sheets and survey logging tools to add a top-of-sheet row for an auditable NPS response history.
Google Sheetsor swap with your favorite app
5.Sends ops follow-up message
Integrate Slack and notification tools to send a templated message with score and comments for immediate follow-up.
Slackor swap with your favorite app
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Explore all CSAT & NPS survey management automations
Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
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