1.Detects survey response received
Integrate Dotdigital and survey tools to capture the survey response event and start logging NPS inputs.
Update contact NPS scores from support surveys automatically
Automatically monitor Dotdigital support survey responses and capture NPS scores and feedback across Dotdigital, Google Sheets, and Salesforce. Create and update contact NPS records when survey submissions land, so you can segment outreach, preserve audit logs, and reduce manual reporting without follow-up chores.
How this automation updates contact nps scores
When survey responses arrive, delays can block timely follow-up and segment targeting. This automation creates spreadsheet audit rows and updates matching Salesforce contact records with nps score, reason, and case referencesβso your team can act on insights faster.
Dotdigitalor swap with your favorite app
2.Creates spreadsheet row
Integrate Google Sheets and reporting systems to map survey completion data and score and feedback into a new audit row.
Google Sheetsor swap with your favorite app
3.Finds contact by email
Integrate Salesforce and crm workflows to match the respondent email to the first matching contact for update.
Salesforceor swap with your favorite app
4.Updates contact record
Integrate Salesforce and case management tools to write nps score and nps reason and case reference fields into the contact record.
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Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
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