1.Detect visitor in report
Integrate Pendo and reporting tools to detect visitor NPS feedback to trigger the NPS workflow.
Update contact NPS score and alert support channel same day
Automatically monitor visitor NPS feedback across Pendo and analytics teams. Create and update when NPS score changes or NPS comments arrive or reports include a new entryβso you can update contact NPS fields, post support alerts, and stamp response dates without manual follow-up.
How this automation updates your NPS records
When visitor NPS feedback hits your report, delayed action can leave support reps without current sentiment. This automation posts a channel alert and finds and updates contact NPS details in HubSpotβso your team responds the same day.
Pendoor swap with your favorite app
2.Sends support channel message
Integrate Slack and messaging tools to send a mapped support alert to post NPS context for reps.
Slackor swap with your favorite app
3.Finds contact by email
Integrate HubSpot and CRM tools to find the matching contact by submitted email and return the first match.
HubSpotor swap with your favorite app
4.Formats NPS response date
Integrate Formatter by Zapier and date utilities to format the current timestamp to create the NPS response date value.
Formatter by Zapieror swap with your favorite app
5.Updates contact NPS fields
Integrate HubSpot and CRM tools to update NPS rating, NPS response, NPS response date, and survey source.
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Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
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