1.Receives new exit NPS entry
Integrate Typeform and survey tools to receive the submission, map email to the search key, and map the NPS answer to a score value.
Update account NPS score from exit survey responses
Automatically monitor exit survey submissions across Typeform. Create and update when exit survey submitted, NPS answer received, or account match foundβso you can update account NPS fields, set NPS dates, and pass attribute tracking into a sub-workflow without manual reporting.
How this automation updates your account NPS scores
When exit NPS responses arrive but account records stay unupdated, NPS reporting gets delayed and decisions stall. This automation maps submissions and updates Salesforce account fields and then calls a sub-zap to track NPS attributes and enable error loggingβso your team can act on feedback faster.
Typeformor swap with your favorite app
2.Finds the matching account
Integrate Salesforce and CRM lookups to search Account by mapped email and return the Account record id for updates.
Salesforceor swap with your favorite app
3.Updates account NPS fields
Integrate Salesforce and account databases to update only the matched Account with the NPS score and set the NPS date to today.
4.Calls NPS attribute tracking
Integrate Sub-Zap by Zapier and error logging to pass Account id and NPS attribute data and create an error log on failure.
Sub-Zap by Zapieror swap with your favorite app
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Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
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