1.Monitors new call webhook events
Integrate Gong and webhook tools to monitor the new call event signal and start the survey workflow.
Send post-meeting NPS survey to event attendees promptly
Automatically detect new call webhook event signals across Gong and your customer experience tools. Instantly send NPS survey emails when call webhook fires, event titles match, or CRM contacts existβso you can route valid attendees, exclude internal emails, and collect responses without manual follow-up.
How this automation accelerates your NPS feedback
When new call webhook events come in, attendee survey outreach can lag and feedback gets incomplete. This automation looks up matching calendar attendees and sends Delighted NPS surveys right awayβso your team can collect responses without delays.
Gongor swap with your favorite app
2.Finds matching calendar event
Integrate Google Calendar and scheduling calendars to search the host calendar and expand recurring events to match the call.
Google Calendaror swap with your favorite app
3.Loops attendee emails
Integrate Looping by Zapier and email lists to iterate one attendee email per loop for targeted sending.
Looping by Zapieror swap with your favorite app
4.Excludes internal domain emails
Integrate Filter by Zapier and domain rules to stop the loop for internal emails to avoid internal surveys.
Filter by Zapieror swap with your favorite app
5.Finds matching CRM contact
Integrate Zoho CRM and contact databases to find a contact by attendee email and continue only when it exists.
Zoho CRMor swap with your favorite app
6.Sends NPS survey email
Integrate Delighted and survey templates to map recipient details and contextual properties, then send the chosen email survey.
Delightedor swap with your favorite app
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Explore all CSAT & NPS survey management automations
Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
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