1.Monitor new call events
Integrate JustCall and calling analytics to capture answered call metadata and contact fields for CSAT survey targeting.
Send post-call survey to answered customers same day
Automatically detect new call events across JustCall and Webhooks by Zapier. Create and update when calls get answered, recordings complete, or call metadata arrivesβso you can deliver CSAT surveys same day, capture responses, and avoid manual follow-up paperwork.
How this automation accelerates same-day CSAT collection
When a new call arrives, missed or delayed surveys can lower CSAT and NPS response quality. This automation filters for answered calls and posts survey payloads through webhooksβso your team can collect feedback quickly.
JustCallor swap with your favorite app
2.Continue only for answered calls
Integrate Filter by Zapier and data validation to continue only for qualifying records and avoid surveys on missed calls.
Filter by Zapieror swap with your favorite app
3.Post satisfaction survey payload
Integrate Webhooks by Zapier and JSON mapping to post recipient attributes and call metadata to your survey provider webhook.
Webhooks by Zapieror swap with your favorite app
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Explore all CSAT & NPS survey management automations
Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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