1.Captures invitee details
Integrate Calendly and scheduling data tools to capture invitee contact details and event metadata to trigger post-call surveys.
Send post-call survey email after support call bookings
Automatically monitor invitee created events across Calendly and Zapier processing. Send post-call survey emails when qualifying support bookings end, so you can deliver CSAT invites, start internal triage, and personalize questions without manual follow-up.
How this automation schedules your post-call CSAT outreach
When invitee created bookings need timely CSAT follow-up, delays can reduce response quality and miss peak feedback windows. This automation filters support calls and calculates a send window, then sends a templated survey email with internal monitoringβso you can improve CSAT response rates.
Calendlyor swap with your favorite app
2.Filters support call bookings
Integrate Filter by Zapier and automation logic tools to continue only for qualifying support call types or configured support event names.
Filter by Zapieror swap with your favorite app
3.Adds survey send timestamp
Integrate Formatter by Zapier and time tools to add 15 minutes to the scheduled end time and produce an ISO timestamp for the send window.
Formatter by Zapieror swap with your favorite app
4.Waits until call ends
Integrate Delay by Zapier and timing tools to pause until the formatter output so the survey goes after the call window.
Delay by Zapieror swap with your favorite app
5.Sends survey email with template
Integrate ActiveCampaign Postmark and email template tools to send the templated post-call survey and add internal monitoring BCC.
ActiveCampaign Postmarkor swap with your favorite app
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Explore all CSAT & NPS survey management automations
Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
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