1.Catches new closed conversation payload
Integrate Webhooks by Zapier and CSAT and NPS survey tools to catch the closed conversation signal and start the invite workflow.
Send NPS survey after support ticket closes to customers
Automatically detect new closed conversation payloads across Webhooks by Zapier and Intercom. Send NPS survey emails when tickets close, conversations resolve, or closed payloads arriveβso you can build survey context, create invites, and reduce manual outreach.
How this automation sends NPS surveys after ticket closure
When support tickets close but NPS invites do not, survey outreach slips and feedback becomes biased. This automation retrieves and enriches conversation context, builds a payload, and sends an email inviteβso your team collects NPS at the right moment.
Webhooks by Zapieror swap with your favorite app
2.Retrieves conversation details
Integrate Intercom and conversation analytics tools to retrieve the conversation subject, tags, author ID, and closure state for the survey.
Intercomor swap with your favorite app
3.Finds the conversation author
Integrate Intercom and user lookup tools to search by author identifier and route to the correct user path.
4.Looks up agent record
Integrate Zapier Tables and agent directory tools to map the agent and retrieve agent name and contact context.
Zapier Tablesor swap with your favorite app
5.Builds survey API payload
Integrate Code by Zapier and data mapping tools to assemble a JSON payload with customer and ticket context.
Code by Zapieror swap with your favorite app
6.Posts survey invite request
Integrate Webhooks by Zapier and API request handling to POST the payload with the survey API token to trigger the email invite.
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Explore all CSAT & NPS survey management automations
Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
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Step 1
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Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
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Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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