1.Detects new NPS export file
Integrate Google Cloud Storage and file storage tools to detect new export files in your NPS prefix and kick off the workflow.
Send NPS follow-up emails to dissatisfied cohort members
Automatically monitor new NPS export files across Google Cloud Storage. Send templated follow-up emails and route escalations when dissatisfied comments appear—so you can recover at-risk feedback, notify CS fast, and avoid manual reporting without manual follow-up.
How this automation accelerates follow-ups for NPS feedback
When new files appear in your configured NPS exports prefix, delayed follow-ups can leave at-risk customers unheard. This automation downloads exports, parses and classifies comment needs, then sends templated emails and routes escalations—so your team can respond quickly.
Oraor swap with your favorite app
2.Generates filename pattern
Integrate Code by Zapier and mapping tools to run JS and generate today’s filename pattern for the storage lookup.
Code by Zapieror swap with your favorite app
3.Downloads matching export
Integrate Google Cloud Storage and data parsing tools to find the matching export file and download its contents.
4.Parses cohort comment data
Integrate Code by Zapier and JSON tools to parse exports, attach template IDs, and emit notify and escalate lists.
5.Classifies follow-up or escalate
Integrate Google AI Studio (Gemini) and AI classification tools to classify comment snippets into follow-up or escalate flags.
Google AI Studio (Gemini)or swap with your favorite app
6.Sends follow-up emails
Integrate Looping by Zapier and SMTP by Zapier to iterate recipients and send transactional follow-up emails from templates.
Looping by Zapieror swap with your favorite app
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Add classified NPS responses to your data warehouse
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Add closed customer conversations to delayed survey queue
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Add closed incident contacts to post-issue survey list
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Add closed ticket customers to your survey list immediately
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Add completed CSAT responses to master results sheet
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Add completed onboarding clients to NPS enrollment list
Your onboarding call completions often aren't enrolled in NPS, causing inconsistent survey coverage and late feedback. Enroll clients and notify the survey system so outreach runs same day.
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Add completed survey responses to your NPS tracking table
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Add course completers to NPS survey participant list
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Add CSAT feedback rows to centralized team spreadsheet
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Add CSAT feedback to table and notify CSM
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Add CSAT respondents to mailing list and sheet
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Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
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