1.Monitors new channel messages
Integrate Slack and support channel tools to watch the configured team support channel and pass raw NPS message text into the workflow.
Send NPS follow-up emails to detractors and passives
Automatically monitor NPS posts in monitored support channels across Slack and email tools. Create and update when detractor messages appear, passive comments come in, or NPS scores get extractedβso you can send follow-up emails, post outreach logs, and keep CSAT tracking current without manual follow-up.
How this automation sends follow-up emails for NPS
When NPS feedback arrives in a team support channel and stays uncontacted, detractors and passives can slip away. This automation detects NPS posts, extracts contact details, generates an empathetic email, and sends outreach with a channel logβso your team can follow up faster.
Slackor swap with your favorite app
2.Extracts email score and comment
Integrate Formatter by Zapier and data extraction tools to extract contact email and numeric score and pull the comment text into one field.
Formatter by Zapieror swap with your favorite app
3.Generates empathetic email body
Integrate Google AI Studio (Gemini) and prompt tools to generate a personalized, empathetic email body using the extracted comment and score.
Google AI Studio (Gemini)or swap with your favorite app
4.Sends outbound follow-up email
Integrate Email by Zapier and email template tools to send the generated email body to the extracted address with the configured sender and cc.
Email by Zapieror swap with your favorite app
5.Logs outreach in support channel
Integrate Slack and messaging tools to post a short log back to the configured support channel with the outreach send status.
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Explore all CSAT & NPS survey management automations
Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
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