1.Detects visitor in report NPS rows
Integrate Pendo to detect visitor in report events and trigger when a report row contains an NPS submission.
Send NPS feedback to integration endpoint for analysis
Automatically monitor visitor in report events in Pendo and capture NPS submissions across Pendo. Send NPS feedback into your integration endpoint when NPS submissions happen, scores change, or comments are addedβso you can normalize feedback, format JSON, and post payloads without manual reporting.
How this automation delivers NPS feedback for analysis
When NPS submissions arrive inside in-product reports, delayed handling can stall analysis and triage. This automation monitors report rows, transforms structured fields, and posts payloads to your integration endpointβso your team can analyze feedback faster.
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2.Normalizes and formats the payload
Integrate Formatter by Zapier, data transformation tools, and JSON formatting to normalize score and comment fields.
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3.Posts payload to integration endpoint
Integrate Webhooks by Zapier and API tools to post assembled JSON to your integration endpoint with authorization.
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Step 1
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Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
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