1.Captures visitor survey row
Integrate Pendo and survey analytics tools to map respondent name and NPS fields for downstream routing.
Send NPS detractor and neutral alerts to team channels
Automatically monitor NPS survey rows from Pendo across Salesforce, Paths by Zapier, Slack, and Google Sheets. Get instant alerts when low scores, neutral feedback, or incomplete responses appearβso you can notify the right owner and route follow-up without manual triage.
How this automation protects response quality
When NPS detractors and neutral replies arrive without proper routing, follow-up gets delayed and owners miss context. This automation maps Pendo survey data, finds the right Salesforce contact and account, routes the right Slack alert, and logs incomplete responses in Google Sheetsβso your team can act fast.
Pendoor swap with your favorite app
2.Finds contact by email
Integrate Salesforce and CRM lookup tools to find the contact ID and linked account ID when available.
Salesforceor swap with your favorite app
3.Finds account details
Integrate Salesforce and customer profile data to retrieve value bucket and owner context for message targeting.
4.Routes by account attributes
Integrate Paths by Zapier and routing rules to select the support channel, csm channel, or escalation path.
Paths by Zapieror swap with your favorite app
5.Sends alert to channel
Integrate Slack and team messaging tools to post the account and owner mention with NPS score and comment.
Slackor swap with your favorite app
6.Adds incomplete review row
Integrate Google Sheets and spreadsheet review workflows to add a row when key fields are missing.
Google Sheetsor swap with your favorite app
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Explore all CSAT & NPS survey management automations
Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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