1.Detect visitor in report
Integrate Pendo and reporting systems to detect a new detractor visitor row in your configured NPS or detractor report.
Send NPS detractor alert email to support and billing
Automatically monitor visitor rows in Pendo NPS detractor reports across Customer experience management. Send internal alert emails when detractor ratings hit your threshold or detractor feedback appearsβso you can escalate quickly, capture response IDs, and brief support without manual follow-up.
How this automation protects your detractor follow-up
When a visitor row appears in your configured NPS or detractor report, delays can leave detractor feedback unresolved. This automation monitors Pendo records, filters detractor ratings, and sends internal alert emailsβso your team can respond with context and a traceable response ID.
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2.Continue only for threshold detractors
Integrate Filter by Zapier and decision rules to evaluate the incoming rating and continue only for detractor ratings.
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3.Send internal alert email
Integrate Email by Zapier and customer inbox workflows to send an internal detractor alert with context and submission ID.
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Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
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