1.Monitor user receives low NPS tag
Integrate Intercom to start the workflow when a user receives a low NPS tag.
Send NPS alert to account owner for detractors
Automatically route low NPS tags from Intercom across Salesforce and Slack. Create and message the account owner when detractors are taggedβso you can triage, reach out, and update context without manual follow-up.
How this automation notifies owners of detractors
When a low NPS tag is applied to a user in Intercom, delays can stall triage and outreach. This automation finds the right account, maps the owner in Slack, and sends a direct messageβso your team can respond with context faster.
Intercomor swap with your favorite app
2.Lookup account by CRM ID and company name
Integrate Salesforce to find the Account and map company reference lookup fields.
Salesforceor swap with your favorite app
3.Locate account owner Slack user by email
Integrate Slack to find the owner Slack user using the owner email from the Account.
Slackor swap with your favorite app
4.Send direct message with NPS context
Integrate Slack to send a DM with company name, site URL attributes, and the NPS value.
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