1.Captures incoming SMS replies
Integrate Twilio to capture incoming SMS, map sender phone, and message body to parse reply scores.
Send follow-up SMS to NPS respondents after 90 days
Automatically monitor new SMS received across Twilio for CSAT and NPS survey replies and parsed scores. Send tailored follow-ups for detractors and promotersβso you can capture reasons, thank supporters, and get consent without manual follow-up.
How this automation sends timely follow-up messages after survey replies
When new SMS received arrives with survey replies, delays can lose valuable feedback and momentum. This automation captures replies, branches by parsed score, and sends tailored follow-up SMSβso your team can act on sentiment without chasing messages.
Twilioor swap with your favorite app
2.Branches by parsed score
Integrate Paths by Zapier to evaluate the first numeric token and route qualifying records into detractor and promoter paths.
Paths by Zapieror swap with your favorite app
3.Sends detractor follow-up SMS
Integrate Twilio to send a templated detractor message that asks for the primary reason for the low score.
4.Sends promoter follow-up SMS
Integrate Twilio to send a templated thank-you message that asks what they love most and includes a consent line.
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Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
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