1.Captures new survey entries
Integrate Typeform and survey tools to catch new entry submissions and capture satisfaction ratings and free-text comments.
Send CSAT responses and incident alerts to cabin chiefs
Automatically catch Typeform new survey entries across Typeform and Microsoft Outlook. Automatically send email incident alerts or praise notifications when new CSAT responses arrive, NPS survey entries are submitted, or incidents get flaggedβso you can triage incidents, notify cabin chiefs, and share rating context without manual routing.
How this automation alerts cabin chiefs fast
When new survey entries arrive, delays can leave incident context unaddressed and praise insights unused. This automation catches CSAT and NPS submissions, filters the right vessel, and sends the right Outlook email so your team can act on time.
Typeformor swap with your favorite app
2.Filters by vessel selection
Integrate Zapier and workflow routing tools to filter submissions by the configured vessel selection to focus only on relevant responses.
Email by Zapieror swap with your favorite app
3.Branches by incident flag
Integrate Zapier and decision rules tools to evaluate the incident flag and choose the incident path or praise path.
4.Sends incident email to cabin chief
Integrate Microsoft Outlook and email tools to send incident notifications to the cabin chief and CC the customer experience group.
Microsoft Outlookor swap with your favorite app
5.Sends praise email to cabin chief
Integrate Microsoft Outlook and email tools to send shorter praise notifications with summary ratings and an optional excerpt.
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Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
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