1.Detect done status in Linear
Integrate Linear to watch for configured status changes and trigger CSAT outreach for completed issues.
Send CSAT request when a ticket is marked done
Automatically watch Linear issues move to configured resolved status across Linear, Google Sheets, and Slack. Get instant CSAT requests and logs when tickets are marked doneβso you can notify requesters, capture timestamps, and leave a CSAT note without manual follow-up.
How this automation protects CSAT outreach timing
When a ticket is marked done, survey requests can stall and response rates drop. This automation looks up the issue in Google Sheets, sends a CSAT DM and posts a comment, then logs the sendβso your team can measure satisfaction without chasing.
Linearor swap with your favorite app
2.Look up issue identifier
Integrate Google Sheets and reporting systems to check issue rows and continue only when no prior send exists.
Google Sheetsor swap with your favorite app
3.Find user by email
Integrate Slack and identity tools to map the issue creator email to the correct recipient user.
Slackor swap with your favorite app
4.Send CSAT direct message
Integrate Slack and form links tools to deliver a bot message with the CSAT form URL and ticket context.
5.Create issue comment
Integrate Linear and templating tools to post a comment referencing the CSAT link and issue identifier.
6.Add survey send log
Integrate Google Sheets and timestamp tracking to record the issue identifier and when the survey request was sent.
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Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
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