1.Detects new ticket in view
Integrate Zendesk and ticketing triggers to catch tickets as they enter view.
Send CSAT request after ticket resolution to customers
Automatically monitor new ticket views across Zendesk. Create outbound CSAT requests and update requester metadata, then log sends to Google Sheets when resolved ticket enters view, closed ticket appears, or tags qualifyβso you can boost responses, keep audit trails, and report CSAT without manual follow-up.
How this automation schedules CSAT requests
When a new ticket enters view without a recent CSAT timestamp, response timing can slip and follow-ups get missed. This automation filters qualifying cases, creates outbound CSAT tickets and updates Zendesk metadata, and logs every send to Google Sheetsβso your team can report CSAT consistently.
Zendeskor swap with your favorite app
2.Filters qualifying tickets
Integrate Filter by Zapier and automation rules to continue only for qualifying resolved cases.
Filter by Zapieror swap with your favorite app
3.Computes sent timestamp
Integrate Formatter by Zapier and timestamp formatting to convert time for logging and user fields.
Formatter by Zapieror swap with your favorite app
4.Creates outbound CSAT ticket
Integrate Zendesk and survey ticketing to create a new CSAT request in the first comment.
5.Updates requester and ticket
Integrate Zendesk and conversation tagging to set last CSAT timestamp and add the outbound tag.
6.Adds row to CSAT log
Integrate Google Sheets and reporting spreadsheets to log requester, sent timestamp, and ticket link.
Google Sheetsor swap with your favorite app
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