1.Captures new CSAT form entry
Integrate Typeform and form submission data to capture new satisfaction responses and available hidden fields for routing.
Send CSAT emails to cabin chiefs on survey submission
Automatically monitor Typeform submissions across your CSAT survey flow. Send different CSAT emails by incident status to cabin chiefs and CX staff βso you can protect response quality, route high priority incidents, and keep customers informed without manual follow-up.
How this automation sends faster CSAT follow-up
When survey submissions come in without a consistent routing flow, response delays can hurt customer trust. This automation captures Typeform submissions, filters qualifying surveys, routes incident flagged responses into the right email pathsβso your team can follow up at the right moment.
Typeformor swap with your favorite app
2.Filters for the configured vessel
Integrate Filter by Zapier and survey routing rules to continue only for qualifying surveys using the hidden vessel field.
Filter by Zapieror swap with your favorite app
3.Branches on incident flag
Integrate Paths by Zapier and survey branching to route no incident or incident flagged messaging based on the incident field.
Paths by Zapieror swap with your favorite app
4.Sends CSAT email for no incidents
Integrate Microsoft Outlook and email templates to send CSAT email content with ratings and cc the customer experience group.
Microsoft Outlookor swap with your favorite app
5.Sends incident email with details
Integrate Microsoft Outlook and email templates to send incident specific CSAT messaging and cc the customer experience group.
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Explore all CSAT & NPS survey management automations
Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
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