1.Find updated enrollments
Integrate SQL Server and reporting systems to find enrollments updated in the last 24 hours and map row identifier to enrolment id.
Send course completion and NPS emails to students
Automatically monitor enrollment status changes across SQL Server and Zapier. Send course completion and NPS emails and reminders when enrollments update, status changes, or records refreshβso you can route templates, send evaluation links, and schedule follow-ups without manual outreach.
How this automation protects timely CSAT and NPS outreach
When enrollment records update but messages stay un-sent, response rates drop and feedback arrives late. This automation runs enrollment queries, filters qualifying status transitions, looks up the right automailer template, and sends completion and NPS messages with scheduled remindersβso your team can respond while intent is high.
SQL Serveror swap with your favorite app
2.Confirm status history
Integrate SQL Server and analytics tools to query status history and map old versus new status to a status flag.
3.Filter qualifying transitions
Integrate Filter by Zapier and rules engines to continue only for valid status transitions and stop for retake and invalid statuses.
Filter by Zapieror swap with your favorite app
4.Lookup automailer template
Integrate Zapier Tables and content templates to look up the configured automailer template by template key and create mergefield set.
Zapier Tablesor swap with your favorite app
5.Send email and schedule reminder
Integrate Sub-Zap by Zapier and email delivery to send completion and NPS emails with mergefields and schedule delayed reminders.
Sub-Zap by Zapieror swap with your favorite app
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Explore all CSAT & NPS survey management automations
Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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Rishi Shah, CEO and Co-Founder
We don't just want to patch holes; we want to build scalable, future-proof systems. Zapier is helping us do that.
Allen Lai, Head of Customer Experience
We've been able to scale our operations while staying lean. Zapier lets us do more without needing more people.
Jacob Sirrs, Marketing Operations Specialist
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