1.Monitor new survey submissions
Integrate Typeform and survey fields to map ratings and comments for each new submission into CSAT notes.
Route CSAT alerts to vessel contact and flag incidents
Automatically monitor new survey submission from Typeform across Customer experience management. Route rating summaries and incident notes to the on-duty vessel contact, and prioritize incident alerts without manual outreach when vessel match and incident flags appear.
How this automation flags incidents for faster CSAT follow-up
When new survey submissions include CSAT ratings and incident notes, delays can slow follow-up and worsen experience scores. This automation routes emails to the correct vessel contact and escalates incident-present submissionsβso your team can respond faster and more consistently.
Typeformor swap with your favorite app
2.Continue only for matched vessel
Integrate Filter by Zapier and mapping rules to continue only when the submission matches the configured vessel.
Filter by Zapieror swap with your favorite app
3.Branch on incident presence
Integrate Paths by Zapier and incident flags to split submissions into no-incident and incident-present paths.
Paths by Zapieror swap with your favorite app
4.Email rating summary to contact
Integrate Microsoft Outlook and email templates to send rating summary details to the vessel contact for no-incident submissions.
Microsoft Outlookor swap with your favorite app
5.Send incident email with cc
Integrate Microsoft Outlook and email notifications to send prioritized incident emails and cc customer experience with incident text.
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Explore all CSAT & NPS survey management automations
Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
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Step 1
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Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
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