1.Captures new survey response
Integrate Delighted and survey tools to capture the incoming response and map score, comment, and respondent reference to fields.
Post low NPS responses with comment to team channel
Automatically detect new survey responses across Delighted and Slack channels when low NPS responses, scores drop below 7, or comments arrive with feedbackβso you can prioritize triage, surface qualitative issues, and brief agents without manual reporting. Get real-time alerts with contextual score, comment, and internal record context as responses roll in.
How this automation boosts fast triage
When low NPS survey responses include comments, delays can slow down customer recovery. This automation captures responses, calculates comment signals, filters for actionable issues, and posts a contextual Slack alertβso your team can respond quickly.
Delightedor swap with your favorite app
2.Calculates comment length
Integrate Formatter by Zapier and data processing tools to calculate comment length and detect substantive feedback from free text.
Formatter by Zapieror swap with your favorite app
3.Filters for actionable records
Integrate Filter by Zapier and conditional checks to allow only responses with low score and non empty comment length.
Filter by Zapieror swap with your favorite app
4.Sends contextual team alert
Integrate Slack and team chat to post the score, comment summary, and internal record context for fast agent triage.
Slackor swap with your favorite app
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Explore all CSAT & NPS survey management automations
Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
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Step 1
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Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
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