1.Catches review webhook events
Integrate Webhooks by Zapier and webhook parsing tools to map payload fields to CSAT score, event date, customer email, and metadata.
Post CSAT events and log review records centrally
Automatically catch inbound review events across Webhooks by Zapier, Zapier Tables, and customer system endpoints. Create and update when formatted CSAT events arriveβso you can create table rows, post JSON events, and enrich review dates without manual logging.
How this automation creates centralized CSAT records
When inbound review webhooks arrive, delays can break your CSAT reporting flow. This automation catches review events, formats dates, filters after offer records, creates table rows, and posts CSAT JSONβso your team can keep reviews centralized.
Webhooks by Zapieror swap with your favorite app
2.Formats the event date
Integrate Formatter by Zapier and time normalization tools to adjust the parsed timestamp and output a formatted event date.
Formatter by Zapieror swap with your favorite app
3.Filters after offer reviews
Integrate Filter by Zapier and tagging rules to continue only when the review includes the configured after-offer tag.
Filter by Zapieror swap with your favorite app
4.Creates a table record
Integrate Zapier Tables and data mapping to create a new row and store date, rating, contact, location id, and tags.
Zapier Tablesor swap with your favorite app
5.Posts CSAT JSON to endpoint
Integrate Webhooks by Zapier and customer system endpoints to send a JSON event with date, CSAT score, contact, location id, and tag values.
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Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
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