1.Monitor new channel messages
Integrate Slack and message monitoring tools to detect new channel posts and pass message text and thread timestamps for processing.
Notify owners of NPS detractor and promoter messages
Automatically detect NPS detractor and promoter messages across Slack channels monitored for CSAT and NPS survey management. Notify the right owner and CSMs in the same threadβso you can respond without manual outreach or follow-up.
How this automation alerts owners about NPS sentiment
When new NPS detractor or promoter messages appear in a monitored Slack channel, delays can cause missed coaching moments. This automation captures the NPS category and owner mentions, looks up the correct users, and posts threaded Slack repliesβso your team can respond fast.
Slackor swap with your favorite app
2.Extract NPS category and owners
Integrate Code by Zapier and text parsing tools to parse message text and extract NPS category plus candidate owner names.
Code by Zapieror swap with your favorite app
3.Look up owner user record
Integrate Salesforce and CRM lookup tools to find the user record by full name and return the email for resolution.
Salesforceor swap with your favorite app
4.Resolve Slack user by email
Integrate Slack and identity resolution tools to map the CRM email to the correct Slack user handle.
5.Reply in message thread
Integrate Slack and notification templates to send a threaded channel message and mention resolved handles by NPS category.
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Explore all CSAT & NPS survey management automations
Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
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