1.Detect new tag on ticket
Integrate Zendesk and customer support ticketing tools to capture new tagged tickets for logging into an issues sheet.
Log negative CSAT tickets to an issues sheet
Automatically monitor new tag on ticket across Zendesk and Google Sheets. Create and update when CSAT tag added, ticket tagged negative, or negative CSAT tag appliedβso you can create issue rows, format sheet dates, and include ticket URLs without manual follow-up paperwork.
How this automation prioritizes follow-up issues
When a ticket gets tagged with the negative CSAT tag, delays can obscure what needs attention next. This automation filters qualifying tickets and retrieves ticket details, formats the updated timestamp, then creates an issues rowβso your team can follow up from one source.
Zendeskor swap with your favorite app
2.Continue only for negative CSAT tag
Integrate Filter by Zapier and workflow rules tools to route only tickets matching the negative CSAT tag for sheet creation.
Filter by Zapieror swap with your favorite app
3.Retrieve ticket details
Integrate Zendesk and ticketing tools to retrieve ticket details like ticket URL, assignee email, requester identifier, and timestamp.
4.Format ticket updated timestamp
Integrate Formatter by Zapier and data formatting tools to convert the ticket updated timestamp into your sheet date format.
Formatter by Zapieror swap with your favorite app
5.Create spreadsheet issue row
Integrate Google Sheets and spreadsheet logging tools to create a row with date, owner, requester ID, ticket URL, and notes.
Google Sheetsor swap with your favorite app
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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