1.Monitors conversation rating added
Integrate Intercom to watch conversation rating added events and pull rating payload and metadata to log qualifying feedback.
Log low CSAT ratings to a shared sheet
Automatically monitor conversation rating added events across Intercom and analytics by rating and teammate scope. Create and update rows in your Google Sheets so you can review low CSAT signals, spot repeat issues, and maintain a timely QA record without manual reporting.
How this automation protects your QA record
When low conversation ratings are added, delays can cause support issues to go unreviewed. This automation filters by score and teammate scope and creates Google Sheets rows for each qualifying ratingβso your team can review feedback faster.
Intercomor swap with your favorite app
2.Filters ratings by threshold
Integrate Filter by Zapier and analytics rules to continue only when rating score meets your low threshold to limit noise.
Filter by Zapieror swap with your favorite app
3.Filters by teammate scope
Integrate Filter by Zapier and teammate lookup logic to continue only for configured teammate IDs to focus the low-CSAT log.
4.Creates spreadsheet row
Integrate Google Sheets to create a new row mapping timestamp, submitter identity, rating, notes, and conversation URL to log each rating.
Google Sheetsor swap with your favorite app
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