1.Detect new NPS form response
Integrate Typeform and form response capture tools to detect new NPS entries and pass submission metadata into the workflow.
Create support ticket from dissatisfied NPS 28-day response
Automatically monitor 28-day NPS form responses across Typeform. Create and update support tickets when dissatisfied entries arrive, so you can route feedback, confirm requester context, and tag issues for fast follow-up without manual triage.
How this automation prioritizes support tickets from NPS detractors
When Typeform new entry comes from the configured 28-day NPS form, manual triage delays same day follow-up. This automation looks up the requester and cleans feedback, then creates a tagged Zendesk ticketβso your team can respond with context.
Typeformor swap with your favorite app
2.Lookup requester user context
Integrate Webhooks by Zapier and user search endpoints to look up the requester and map identifiers to an existing account.
Webhooks by Zapieror swap with your favorite app
3.Clean feedback into ticket text
Integrate Formatter by Zapier and text normalization tools to clean free text feedback and format it for the ticket comment body.
Formatter by Zapieror swap with your favorite app
4.Create prioritized support ticket
Integrate Zendesk and ticket routing tags to create a ticket, attach requester context, and set a clear subject line.
Zendeskor swap with your favorite app
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Explore all CSAT & NPS survey management automations
Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
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Step 1
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Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
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Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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