1.Detects new NPS response
Integrate AskNicely to capture the new response, including email, score, template, and comment to start triage.
Create service tickets from NPS survey responses for follow-up
Automatically detect new NPS responses across AskNicely and triage service tickets in Autotask. Create and update when matching survey templates and external feedback arriveβso you can filter responses, update contact details, and create tickets without manual reporting.
How this automation creates faster NPS follow-up
When new NPS responses arrive, delayed triage can leave customer feedback without action. This automation filters responses, updates contact and company data, and creates service tickets with the right ownershipβso your team can follow up quickly.
AskNicelyor swap with your favorite app
2.Filters for eligible NPS templates
Integrate Filter by Zapier and routing rules to continue only for configured NPS templates and external feedback.
Filter by Zapieror swap with your favorite app
3.Finds and updates contact records
Integrate Autotask and CRM matching to look up contacts by email and update NPS score and comment fields.
Autotaskor swap with your favorite app
4.Looks up territory to ticket owner
Integrate Zapier Tables and lookup data to map company territory to an owner, queue, or fallback queue.
Zapier Tablesor swap with your favorite app
5.Creates a service ticket for follow-up
Integrate Autotask and ticketing workflows to create a service ticket with priority and a due date one week from creation.
6.Sends alert when contact is missing
Integrate Email by Zapier and email alerts to notify support with respondent email and NPS context when a contact is not found.
Email by Zapieror swap with your favorite app
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Explore all CSAT & NPS survey management automations
Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
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