1.Captures new NPS submission
Integrate Typeform and survey form inputs to capture the submission values and map key fields to variables.
Create NPS survey record and update member health
Automatically capture NPS form submissions across Typeform and Airtable. Create and update when entries come in or member matches resolveβso you can link member records, normalize health band answers, and post survey payloads without manual data entry.
How this automation accelerates NPS member follow-up
When a new Typeform entry is submitted, member health insights can arrive late. This automation normalizes responses and creates NPS survey records, then finds member links and posts health-band payloadsβso your team can act faster.
Typeformor swap with your favorite app
2.Finds matching member record
Integrate Airtable and database lookup tools to find the configured Members record by member identifier and return the record id.
Airtableor swap with your favorite app
3.Normalizes answers and bands
Integrate Formatter by Zapier and lookup table tools to normalize multiselect text and translate the NPS choice into a health band.
Formatter by Zapieror swap with your favorite app
4.Creates NPS survey record
Integrate Airtable and database record tools to create a new NPS survey record and map member id, survey fields, and notes.
5.Posts payload to downstream
Integrate Webhooks by Zapier and payload delivery tools to POST a compact message with member identifier, health band, and reason text.
Webhooks by Zapieror swap with your favorite app
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Explore all CSAT & NPS survey management automations
Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
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Step 1
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Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
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Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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