1.Captures NPS submission payload
Integrate Webhooks by Zapier to receive NPS webhook fields and map them to workflow variables.
Create NPS record and alert program coordinators in channel
Automatically convert incoming NPS submission payloads across Webhooks by Zapier and Salesforce. Create NPS records and notify coordinators when NPS submissions arrive, scores cross threshold, or comments get addedβso you can respond without manual follow-up.
How this automation creates same-day NPS follow-up
When NPS responses arrive without a fast workflow, follow-up can slip and feedback gets lost. This automation receives webhook payloads, filters qualifying submissions, creates CRM feedback records, and alerts your teamβso coordinators respond quickly.
Webhooks by Zapieror swap with your favorite app
2.Filters qualifying NPS submissions
Integrate Filter by Zapier to continue only when scores are valid and skip placeholder or invalid responses.
Filter by Zapieror swap with your favorite app
3.Finds or creates contact
Integrate Salesforce to search Contacts by email and create a new Contact when no match exists.
Salesforceor swap with your favorite app
4.Creates NPS custom record
Integrate Salesforce to create an NPS record with score, comments, contact reference, and timestamp.
5.Sends channel message
Integrate Slack to post a team update with contact name, score, and links to the contact and NPS record.
Slackor swap with your favorite app
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Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
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