1.Runs on a daily schedule
Integrate Schedule by Zapier to initiate a daily run and centralize conversation exports for CSAT analysis.
Create daily CSAT summary rows for reporting and analysis
Automatically run daily chatbot conversation exports across Schedule by Zapier and Google Sheets. Create and update clean CSAT rows when daily window opens, scheduled run fires, or export time hitsβso you can parse scores, capture agent metadata, and analyze handoffs without manual reporting.
How this automation protects your CSAT reporting
When the daily export schedule fires, delayed pulls can slow CSAT insights. This automation pulls conversation exports, parses CSAT and agent details, and creates cleaned Google Sheets rowsβso your team can analyze results without spreadsheet cleanup.
Schedule by Zapieror swap with your favorite app
2.Formats start and end datetimes
Integrate Formatter by Zapier and time window tools to calculate start and end datetimes for the conversations export request.
Formatter by Zapieror swap with your favorite app
3.Calls conversation export endpoint
Integrate Webhooks by Zapier and API tools to query the conversations export endpoint and pull conversation items for parsing.
Webhooks by Zapieror swap with your favorite app
4.Iterates through export items
Integrate Looping by Zapier and processing utilities to iterate export results and prepare each item for extraction.
Looping by Zapieror swap with your favorite app
5.Parses conversation and extracts fields
Integrate Code by Zapier and parsing tools to extract cleaned date, agent names, CSAT, handoff, and conversation id.
Code by Zapieror swap with your favorite app
6.Keeps only qualifying records
Integrate Filter by Zapier and validation tools to continue only items with CSAT or a recognized agent.
Filter by Zapieror swap with your favorite app
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