1.Captures new survey response
Integrate Hotjar to trigger the automation when a new customer satisfaction response is submitted.
Create CSAT rows from incoming survey responses for BI
Automatically monitor new survey responses across Hotjar and route them into your analytics data workspace. Create and update standardized CSAT records when new survey response, CSAT score submitted, or response marked incompleteβso you can standardize dates, populate BigQuery rows, and preserve completion flags without manual reporting.
How this automation standardizes your CSAT reporting
When survey responses land in Hotjar without consistent structure, CSAT trend analysis slows and teams lose time on cleanup. This automation formats timestamps and creates and enriches BigQuery rowsβso your team can analyze CSAT immediately.
Hotjaror swap with your favorite app
2.Formats submission timestamp
Integrate Formatter by Zapier and date formatting tools to convert the submission timestamp into ISO date format.
Formatter by Zapieror swap with your favorite app
3.Creates BigQuery row
Integrate Google BigQuery and analytics tables to map fields to the dataset columns and create a new row.
Google BigQueryor swap with your favorite app
4.Adds completion metadata
Integrate Google BigQuery and data enrichment tools to insert completion flags and anonymous identifiers into the row.
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Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
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Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
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Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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