1.Monitors tickets in configured view
Integrate Zendesk to detect tickets in your configured view and to trigger downstream processing for CSAT tracking.
Add positive CSAT tickets to your tracking sheet
Automatically monitor tickets in a configured Zendesk view across Zendesk, Formatter by Zapier, and Google Sheets. Create and update rows when CSAT marks turn positive, requester names need normalization, or a qualifying note is presentβso you can recognize praise, streamline reporting, and keep your sheet accurate without manual spreadsheet updates.
How this automation logs positive CSAT in your sheet
When positive CSAT tickets appear in your configured Zendesk view, they can pile up and delay recognition. This automation formats requester names and appends structured ticket rows to your Google Sheets worksheetβso your team can report CSAT without manual spreadsheet updates.
Zendeskor swap with your favorite app
2.Capitalizes requester display name
Integrate Formatter by Zapier and text transformation tools to capitalize requester display names for consistent matching.
Formatter by Zapieror swap with your favorite app
3.Splits first and last names
Integrate Formatter by Zapier and name parsing tools to split transformed names into first name and last name fields.
4.Creates CSAT tracking row
Integrate Google Sheets and reporting spreadsheets to append structured CSAT data, including comments, into your tracking worksheet.
Google Sheetsor swap with your favorite app
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