1.Detect updated NPS record
Integrate Airtable and NPS survey tables to detect updated records that qualify for logging and follow-up.
Add NPS responses to central sheet and alert owners
Automatically monitor updated NPS records across Airtable, Google Sheets, Slack, and Esendex. Create review rows and alert owners when survey completed, score recorded, or record updatedβso you can log feedback, notify owners, and send SMS follow-ups without manual tracking.
How this automation escalates NPS follow-ups
When updated NPS records arrive without being reviewed, owners miss timely follow-ups and high score moments get lost. This automation logs each response to Google Sheets, sends scored Slack alerts, and triggers SMS messages when phone and score conditions matchβso your team can respond faster.
Airtableor swap with your favorite app
2.Create review row in sheet
Integrate Google Sheets and data mapping tools to create a spreadsheet row with score, feedback, and contact fields.
Google Sheetsor swap with your favorite app
3.Send scored owner alert
Integrate Slack and notification workflows to send a private, scored alert to owners with company context and verbatim feedback.
Slackor swap with your favorite app
4.Send conditional SMS message
Integrate Esendex and contact validation tools to send an SMS review request or thank you when conditions match.
Esendexor swap with your favorite app
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Explore all CSAT & NPS survey management automations
Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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