1.Catches incoming refund event
Integrate Webhooks by Zapier and webhook parsing tools to capture an incoming refund event payload to start the notification flow.
Send refund notifications to merchant support and ops
Automatically catch incoming refund events across Webhooks by Zapier, Zapier Tables, Code by Zapier, SMTP by Zapier, and Telegram. Get instant alerts when refund operations are refunds or refund status is success or source is internalβso you can send support emails, post ops alerts, and notify finance without manual triage.
How this automation notifies support during refunds
When incoming refund events require fast routing, delays can stall customer issue resolution and internal reconciliation. This automation looks up merchant contacts, formats refund details, and sends a templated email plus a team chat alertβso your team triages refunds immediately.
Webhooks by Zapieror swap with your favorite app
2.Finds merchant contact record
Integrate Zapier Tables and data lookup tools to find the matching project record by project ID and return merchant contact details.
Zapier Tablesor swap with your favorite app
3.Normalizes refund amount and reason
Integrate Code by Zapier and data transformation tools to parse the operation description and convert minor amounts to major format.
Code by Zapieror swap with your favorite app
4.Continues only for qualifying refunds
Integrate Filter by Zapier and rule engines to pass through only refund operations with success status and internal source.
Filter by Zapieror swap with your favorite app
5.Sends templated support email
Integrate SMTP by Zapier and templated email tools to send support and finance notifications with parsed reasons and normalized amounts.
SMTP by Zapieror swap with your favorite app
6.Posts ops chat alert
Integrate Telegram and team chat tools to post a short ops alert with payment reference and project display fields.
Telegramor swap with your favorite app
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