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Send SMS confirmations two days before client appointments

Automatically monitor appointment start events across Acuity Scheduling and Kixie. Send templated SMS confirmations when appointment start events fire, calendar identifiers match, or the two-day window arrivesβ€”so you can validate phone numbers, format local times, and notify the correct owner without manual outreach.

How this automation sends confirmations at the right time

When appointment start events fire two days before a scheduled visit, missed messages can leave clients unprepared and owners unaware. This automation formats client contact details and local timing, looks up the right owner contact, and sends templated SMS confirmationsβ€”so your team can reduce last-minute follow-up.

  1. 1.Detect appointment start events

    Integrate Acuity Scheduling to catch the appointment start signal and map client details for SMS follow-up.

    Acuity Schedulingor swap with your favorite app
  2. 2.Formats client phone to E.164

    Integrate Formatter by Zapier and phone validation tools to format and validate the client phone for outreach.

    Formatter by Zapieror swap with your favorite app
  3. 3.Converts time to client local HH:mm

    Integrate Formatter by Zapier and timezone formatting tools to render the appointment time in client local display format.

    Formatter by Zapieror swap with your favorite app
  4. 4.Looks up owner route by calendar

    Integrate Formatter by Zapier and lookup tables to map the calendar identifier to the correct owner routing contact.

    Formatter by Zapieror swap with your favorite app
  5. 5.Sends templated SMS confirmation

    Integrate Kixie and messaging tools to send the SMS with client name, owner route, and local display time.

    Kixieor swap with your favorite app

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Calendly
Okta
Zendesk
Dropbox
Asana
Allstate
Airbnb
ActiveCampaign
Lyft
Webflow
Canva
Sysco
LA Clippers
Getaround
Grammarly
HelloFresh
Lululemon
Barry's
Hopper
Casper
Hudl
Miro
The New York Times
Ruggable

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