1.Receives incoming cancel or reschedule payload
Integrate Webhooks by Zapier and payload mapping tools to parse the incoming event and route cancel or reschedule actions.
When cancel or reschedule payloads land without a consistent update path, appointment changes stall and outreach context gets lost. This automation receives the event, branches by action, and looks up and updates appointment recordsβso your team can protect schedule accuracy without extra coordination.
Integrate Webhooks by Zapier and payload mapping tools to parse the incoming event and route cancel or reschedule actions.
Integrate Formatter by Zapier and text parsing tools to split or parse composite fields for the platform call.
Integrate Paths by Zapier and branching logic to select the right appointment path and stop on unknown actions.
Integrate Ontraport and lookup workflows to match the incoming reference to an existing appointment identifier.
Integrate Ontraport and record update workflows to set cancel statuses or map start times for rescheduled appointments.
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Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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